Customer Service Advisor

Location: Fully Remote (Global – Asia or Europe)

About the Role

We are seeking a passionate and empathetic Customer Service Advisor to join our team. In this fully remote position, you will be the first point of contact for our customers, ensuring they receive exceptional support and guidance. Your role will be vital in maintaining high customer satisfaction and fostering long-term loyalty.

About the Company

A pioneering force in the gaming industry, this innovative studio ecosystem is reshaping the boundaries of interactive entertainment. With a focus on creating seamless spectator-player dynamics, the company is led by a team of industry veterans who have contributed to some of the world's most iconic gaming titles. Their flagship game, a co-op PvE extraction shooter, utilizes a custom-built integration with streaming platforms to offer spectators unparalleled influence over live matches.

The team boasts a roster of seasoned professionals with backgrounds at globally recognized studios and platforms, bringing expertise from acclaimed franchises such as Far Cry, Call of Duty, and World of Tanks. Supported by strategic partnerships with leading gaming and tech organizations, the company is backed by a strong network of investors and advisors from across the gaming and blockchain sectors.

With an engaged community of over 400,000 followers and a rapidly growing player base, this studio is not just crafting games but creating a connected ecosystem powered by cutting-edge technology and player-driven innovation.


Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Resolve customer issues efficiently, ensuring a positive experience.
• Document customer interactions and feedback to help improve our products and services.
• Collaborate with internal teams to address technical issues and implement solutions.
• Stay updated on company products, policies, and processes to provide accurate information.
• Identify trends in customer concerns and recommend proactive solutions to the team.

Requirements

• Proven experience in a customer service role, preferably remote.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to think critically under pressure.
• Tech-savvy with experience using CRM systems and support tools.
• Ability to work independently and manage time effectively in a remote environment.
• Flexibility to work in different time zones to cater to a global customer base.

If you're a proactive, customer-focused individual ready to make a difference in a remote role, we’d love to hear from you!

Apply now and join our team! send a resume to dan@ingamercruitment.com